FAQ

Genova Industrial is a leading provider of advanced industrial and embedded technology solutions. Our product line includes Industrial Flat Panel PCs, Development Boards, System on Modules, and LCD Displays, all designed to meet the demands of industrial environments. Each product offers high durability, reliable performance, and flexible customization options to suit specific industrial applications.

Our knowledgeable product specialists are here to help you find the best solution for your unique needs. Whether you're looking for a specific technical specification or need help understanding our products’ features, our team is available to guide you through the selection process.

Genova products are available exclusively through our B2B website, where you can explore our complete range of products, view specifications, and place orders directly.

Yes, we offer volume discounts for bulk purchases. Please contact our sales team to discuss your requirements, and they will provide you with detailed pricing based on order quantities.

We do offer sample products. You can simply purchase any quantity you wish to purchase. We have no MOQ limit.

We accept major credit cards on our B2B platform. For questions about payment options, our sales team is available to assist.

We currently ship throughout the USA. For international orders, customers can contact us directly to arrange shipping options and receive custom shipping quotes.

Orders placed on our B2B website are typically processed within 1-3 business days. Shipping times will vary based on location and shipping method. You can track the status of your order through your account on our website.

Our Industrial Flat Panel PCs are engineered for high performance in industrial settings. They feature robust processors, multiple I/O ports, fanless designs for low-maintenance use, and durable, high-definition screens for clear, responsive displays in harsh environments.

Yes, customization is available through the "Customize Product" window found under each product’s technical specifications on our website. You can specify additional features, ports, and configurations to meet your specific project needs.

Our LCD Displays come in multiple sizes, resolutions, and brightness levels, optimized for industrial applications. They are built with high-visibility, wide-angle IPS technology, making them ideal for use in challenging environments where visibility is critical.

Genova's Development Boards and System on Modules are versatile solutions for embedded computing, industrial automation, and IoT applications. These products provide scalable, customizable options for hardware developers and integrators, making them suitable for both prototype development and commercial deployment.

Absolutely. We offer customization options across our product line, including for our Flat Panel PCs and other hardware. Just select the “Customize Product” option under the technical specifications to view available configurations and additional features.

Genova Industrial provides a full range of after-sales support services. From initial setup assistance to troubleshooting and technical consultations, our team is available to ensure you get the most out of your product. Simply contact us to discuss the details.

Yes, Flat Panel PCs and Embedded Mini Computers come with a standard 3-year warranty. Other products come with a 1-year warranty covering manufacturing defects. If you experience any issues with your product, contact our team for warranty assistance and repair or replacement options.

You can contact our technical support team via the Contact Us section on our website or by calling our customer service line during business hours. Our team is ready to assist with any product-related questions or technical issues.

To maintain your Flat Panel PC, clean the screen with a soft, damp cloth and avoid using harsh chemicals. Regular cleaning and inspection help extend the lifespan and performance of your device, especially in industrial environments.

Yes, we offer replacement parts and repair services for many of our products. Contact our support team for information on available parts, costs, and ordering procedures.

If your device needs repair, contact our support team. They will guide you through our repair service options, which include both in-warranty and out-of-warranty repairs.