Shipping Policy

Antallia Enterprises Inc., dba Genova Industrial Products
Effective Date: May 28, 2025

Antallia Enterprises Inc., doing business as Genova Industrial Products (“we,” “us,” “our,” or the “Company”), a corporation incorporated under the laws of the State of California, United States, operates the website www.genovaindustrial.com (the “Site”) via the Shopify platform. This Shipping Policy (the “Policy”) governs the processing, shipping, and delivery of orders placed through the Site. By placing an order, you (the “Customer,” “you,” or “your”) agree to be bound by this Policy, which complies with California law (e.g., Cal. Bus. & Prof. Code § 17538), Google Merchant Center requirements, and Shopify’s standards. This Policy is incorporated into our Terms and Conditions, available at [insert link to Terms and Conditions].

Article 1: Order Processing

1.1 Order Confirmation
Upon successful payment, you will receive an order confirmation email containing your Order Number and a summary of your purchase. Please check your spam, junk, or newsletter folders to ensure receipt of the confirmation. If you do not receive the confirmation within 24 hours, contact us as provided in Article 6.

1.2 Processing Timeline
Orders are processed within one (1) to two (2) business days from the date of payment confirmation, subject to payment verification and inventory availability. Business days exclude weekends and U.S. federal holidays observed in California.

1.3 Shopify Integration
Order processing is facilitated through Shopify Inc.’s e-commerce platform, which may affect processing times due to system dependencies or updates. We are not liable for delays caused by Shopify’s platform, provided we meet our processing obligations under California law.

Article 2: Shipping Locations and Delivery Times

2.1 Shipping Locations
We currently ship to all addresses within the United States and Canada. Following Google Merchant Center approval, we plan to expand shipping to additional countries, subject to compliance with international regulations. A list of available shipping destinations is provided at checkout.

2.2 Estimated Delivery Times

  • Standard Delivery: Orders are delivered within three (3) to five (5) business days after processing, resulting in a total delivery time of four (4) to seven (7) business days from the date of purchase.
  • Remote Areas: Deliveries to remote or rural areas may require an additional two (2) to three (3) business days.
  • International Orders: For Canada and future international destinations, delivery times may vary due to customs clearance, which may add three (3) to seven (7) business days.

2.3 Delivery Disruptions
Delivery times are estimates and may be affected by unforeseen events, including but not limited to postal delays, extreme weather, customs inspections, or carrier issues. We will notify you promptly via email or phone (using the contact information provided at checkout) of any significant delays, in compliance with Cal. Bus. & Prof. Code § 17538.

Article 3: Shipping Carriers and Costs

3.1 Carriers
Orders utilizing Global Express shipping are delivered by reputable carriers such as DHL or FedEx. Standard shipping may use other carriers (e.g., USPS, UPS), as determined at our discretion and indicated at checkout.

3.2 Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and selected shipping method. Costs are displayed transparently before order confirmation, in compliance with Google Merchant Center’s pricing transparency requirements.

3.3 Customs and Duties
For international orders (e.g., Canada or future destinations), Customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. We will provide necessary documentation to facilitate customs clearance but are not liable for delays or costs arising from customs processes.

Article 4: Order Tracking and Insurance

4.1 Tracking
All orders are trackable via a tracking number provided upon shipment. You may monitor your order’s progress on our Order Tracking page at [insert link to tracking page] or through the carrier’s website. Tracking information is sent to the email provided at checkout.

4.2 Insurance
All orders are insured against loss or damage during transit, up to the order’s total value. If an order is lost or damaged, contact us within seven (7) days of the estimated delivery date to initiate a claim, as provided in Article 6.

Article 5: Address Accuracy and Changes

5.1 Customer Responsibility
You are responsible for providing accurate and complete shipping address information at the time of order placement. We are not liable for delays, losses, or non-delivery resulting from incorrect or incomplete addresses.

5.2 Address Changes
Address changes are not permitted after an order has been shipped. If an order is returned to us due to an incorrect address, you assume responsibility for the loss. We will not refund or replace such orders unless the error is attributable to us (e.g., processing errors). In such cases, we will reship or refund in accordance with our Return Policy, available at [insert link to Return Policy].

Article 6: Contact Information and Dispute Resolution

6.1 Inquiries
For shipping-related inquiries or assistance, contact our Customer Support team at:
Email: sales@genovaindustrial.com
Mail: Antallia Enterprises Inc., 5055 Canyon Crest Dr, Ste 123, Riverside, CA 92507, United States
Phone: +1 213 476 7269

We will respond to inquiries within two (2) business days, in compliance with California consumer protection standards.

6.2 Complaints and Escalation
If you are not satisfied with our response to a shipping-related complaint, you may escalate the matter to:

  • United States: Federal Trade Commission (https://www.ftc.gov) or Better Business Bureau (https://www.bbb.org).
  • International: Your local consumer protection authority (e.g., Canada’s Office of Consumer Affairs or, for future EU markets, the European Consumer Centre).

6.3 Dispute Resolution
Any disputes arising from this Policy shall be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state or federal courts in Riverside County, California, unless otherwise required by mandatory consumer protection laws in your jurisdiction (e.g., EU Consumer Rights Directive for EU residents).

Article 7: Google Merchant Center Compliance

7.1 Policy Standards
To comply with Google Merchant Center requirements, we ensure:

  • Transparent disclosure of shipping costs, delivery times, and tracking options at checkout.
  • Accurate representation of shipping availability and restrictions.
  • Secure processing of orders in compliance with PCI DSS standards.
  • Clear communication of return and refund procedures, as outlined in our Return Policy.

Article 8: International Shipping Considerations

8.1 Current and Future Markets
We currently ship to the United States and Canada. Upon Google Merchant Center approval, we will expand to additional countries, subject to compliance with local consumer protection laws (e.g., EU Consumer Rights Directive, Canada’s Consumer Protection Act).

8.2 Consumer Rights
For Customers in jurisdictions with mandatory consumer protections (e.g., EU, UK, Canada), additional rights may apply, such as the right to withdraw from a purchase within 14 days for certain online transactions (EU Consumer Rights Directive, Art. 9). We will honor such rights as required by law.

Article 9: Governing Law

9.1 Applicable Law
This Policy is governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles, as specified by the client. This includes compliance with Cal. Bus. & Prof. Code § 17538, which mandates timely delivery or notification of delays.