Warranty Policy

Antallia Enterprises Inc., dba Genova Industrial Products
Effective Date: May 28, 2025

Antallia Enterprises Inc., doing business as Genova Industrial Products (“we,” “us,” “our,” or the “Company”), a corporation incorporated under the laws of the State of California, United States, operates the website www.genovaindustrial.com (the “Site”) via the Shopify platform. This Warranty Policy (the “Policy”) governs the warranty coverage, repair, and replacement services for products purchased through the Site, in compliance with California law (e.g., Cal. Civ. Code § 1792), Google Merchant Center requirements, and Shopify’s standards. By purchasing a product, you (the “Customer,” “you,” or “your”) agree to be bound by this Policy, which is incorporated into our Terms and Conditions, available at [insert link to Terms and Conditions]. We are committed to providing robust warranty coverage to ensure customer satisfaction and product reliability.

Article 1: Warranty Coverage

1.1 Standard Warranty Periods

  • General Products: All products, except those in the Flat Panel PC and Embedded Box PC categories, are covered by a twelve (12) month limited manufacturer’s warranty from the date of shipment, as evidenced by the order confirmation or tracking information.
  • Flat Panel PC and Embedded Box PC: Products in these categories are covered by a thirty-six (36) month limited manufacturer’s warranty from the date of shipment.

1.2 Scope of Warranty
The warranty includes, at no cost to the Customer:

  • Repair of the product, including labor and replacement of defective components due to manufacturing defects.
  • Reinstallation of the original operating system (OS) if necessary to restore functionality.
  • Return shipping to the Customer after completion of repairs.
  • Replacement of the product or issuance of store credit, at our discretion, if the product exhibits manufacturing or system defects and cannot be repaired.
    Warranty services are tied to the product’s serial number and order number, which must be provided for all claims.

1.3 Implied Warranties
In addition to the express warranties above, products are subject to implied warranties of merchantability and fitness for a particular purpose under Cal. Civ. Code § 1792, unless expressly disclaimed where permitted by law. Such implied warranties are limited to the duration of the express warranty period.

Article 2: Warranty Claim Process (RMA)

2.1 Initiating a Claim
To initiate a warranty claim, follow these steps:

  • Contact Us: Email policies@genovaindustrial.com with your order number, serial number, and a description of the issue. We may attempt remote troubleshooting before approving a Return Merchandise Authorization (RMA).
  • RMA Approval: If approved, we will provide an RMA number and a prepaid return shipping label with instructions for returning the product.
  • Return Submission: Ship the product within seven (7) calendar days of receiving the RMA, using the provided label and secure packaging (original or equivalent).

2.2 Documentation
Include a copy of the original invoice, packing slip, or order confirmation as proof of purchase. Failure to provide the serial number, order number, or proof of purchase may result in denial of the claim.

2.3 Processing Timeline
We will process warranty claims within five (5) business days of receiving the returned product. Repairs or replacements will be completed within ten (10) business days, subject to parts availability. Customers will be notified of any delays.

Article 3: Exclusions and Limitations

3.1 Excluded Conditions
The warranty does not cover:

  • Physical Damage: Damage caused by drops, impacts, misuse, or accidents.
  • Unauthorized Repairs: Damage resulting from repairs or modifications by unauthorized personnel.
  • Improper Usage: Use of the product outside its intended environment (e.g., exposure to sunlight unless specified) or non-standard usage.
  • Peripheral Equipment: Defects caused by peripheral equipment not purchased from us.
  • Firmware Modifications: Alterations to the product’s firmware or software not authorized by us.

3.2 Warranty Disqualifications
Warranty coverage is voided if:

  • The product has been modified, repaired, or altered by unauthorized parties.
  • The Customer selected incorrect product specifications (e.g., memory capacity, color, screen size), as Customers are responsible for reviewing product descriptions prior to purchase.
  • The return is not authorized through the RMA process or lacks written confirmation.
  • The warranty period has expired.

3.3 Non-Returnable Instances
Warranty claims or compensation will not be provided for:

  • Refusal or failure to accept delivery of shipped items.
  • Returned items damaged due to inadequate packaging by the Customer.
  • Returns of unwanted or incorrectly ordered products, which are subject to our Return and Refund Policy, available at [insert link to Return and Refund Policy].

Article 4: Out-of-Warranty Services

4.1 Repair Services
For products outside the warranty period, we offer repair services and parts replacements at the Customer’s expense. We will provide a cost estimate for repairs or replacements prior to performing any services. Customers must approve the estimate in writing before work begins.

4.2 Parts Availability
Out-of-warranty repairs are subject to parts availability. If parts are unavailable, we may offer a comparable replacement product or store credit, at our discretion.

Article 5: Liability Disclaimer

5.1 Data Responsibility
We are not responsible for the loss of data during warranty repairs or replacements. Customers are solely responsible for backing up all data prior to returning a product. We recommend maintaining regular backups to mitigate data loss risks.

5.2 Limitation of Liability
To the fullest extent permitted by law, our liability under this Policy is limited to the repair, replacement, or refund of the defective product, as determined by us. We shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities, even if advised of such possibilities.

Article 6: Google Merchant Center Compliance

6.1 Policy Standards
To comply with Google Merchant Center requirements, we ensure:

  • Transparent disclosure of warranty coverage, exclusions, and claim processes.
  • Clear RMA procedures and timelines for repairs or replacements.
  • Adherence to consumer protection laws, including Cal. Civ. Code § 1792 and, where applicable, EU Consumer Rights Directive.

Article 7: International Warranty Considerations

7.1 Current and Future Markets
We currently provide warranty services for products shipped to the United States and Canada. Upon Google Merchant Center approval, we will extend warranty services to additional countries, subject to compliance with local consumer protection laws.

7.2 EU/UK Consumer Protections
For Customers in the European Economic Area or United Kingdom, additional warranty rights may apply under the EU Consumer Rights Directive (e.g., two-year legal guarantee of conformity under Art. 5) or UK Consumer Rights Act 2015. We will honor such rights as required, including repairs or replacements for non-conforming goods.

7.3 International Shipping Costs
For international warranty claims, we will cover return shipping costs for approved RMAs. Customers are responsible for any customs duties or fees associated with returning the product, unless the issue is due to our error.

Article 8: Contact Information and Dispute Resolution

8.1 Customer Support
For warranty inquiries or claims, contact our Customer Support team at:
Email: policies@genovaindustrial.com
Mail: Antallia Enterprises Inc., 5055 Canyon Crest Dr, Ste 123, Riverside, CA 92507, United States
Phone: +1 213 476 7269

We will respond to inquiries within two (2) business days, in compliance with California consumer protection standards.

8.2 Complaints and Escalation
If you are not satisfied with our response to a warranty-related issue, you may escalate the matter to:

  • United States: Federal Trade Commission (https://www.ftc.gov) or Better Business Bureau (https://www.bbb.org).
  • International: Your local consumer protection authority (e.g., Canada’s Office of Consumer Affairs or, for future EU markets, the European Consumer Centre).

8.3 Dispute Resolution
Any disputes arising from this Policy shall be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state or federal courts in Riverside County, California, unless otherwise required by mandatory consumer protection laws in your jurisdiction (e.g., EU Consumer Rights Directive for EU residents).

Article 9: Governing Law

9.1 Applicable Law
This Policy is governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles, as specified by the client. This includes compliance with Cal. Civ. Code § 1792, which governs implied warranties for consumer goods.