Payment Policy

Accepted Payment Methods

We accept the following payment options to ensure flexibility and convenience for our customers:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Amazon Pay
  • Apple Pay
  • Meta Pay
  • Google Pay
  • Shop Pay
  • Paypal
  • Venmo

Browser Differences

Apple Pay and Venmo availability on Shopify can vary depending on the browser and device used:

Apple Pay:

Apple Pay is primarily supported on Safari browsers running on compatible Apple devices. According to Shopify, Apple Pay can be accepted directly in your online store using the Safari browser on Mac and iOS devices. This means that customers using Safari on their iPhones, iPads, or Macs can utilize Apple Pay for transactions. However, Apple Pay may not be available on other browsers like Chrome, even on Apple devices. Users have reported that the Apple Pay button does not display on Chrome browsers.

Venmo:

Venmo's availability as a payment option on Shopify is less straightforward. Shopify does not natively support Venmo as a direct payment method. However, merchants can offer Venmo indirectly through PayPal integration. When PayPal is enabled, customers may see a Venmo payment option if they are using the mobile version of the Chrome browser on iOS devices and have the Venmo app installed. This is because Venmo is owned by PayPal, and the integration allows for such functionality. On the other hand, Safari does not currently support Venmo payments through this method.

Summary:

Apple Pay is supported on Safari browsers with compatible Apple devices but is generally not available on Chrome.

Venmo can be used indirectly via PayPal integration on mobile Chrome browsers with iOS devices that have the Venmo app installed, but it is not supported on Safari.

These limitations are due to the specific integrations and compatibilities of each payment method with different browsers and devices.

Payment Processing

  • All payments are processed securely using encrypted connections to ensure the safety and confidentiality of your payment information.
  • We do not store credit card details on our servers after a transaction is completed.
  • Once your order is successfully placed, you will receive an order confirmation email with your purchase details. Please retain this for your records.

Payment Issues

If you encounter problems during the payment process, such as declined transactions or technical errors, consider the following troubleshooting steps:

  • Step 1: Confirm that you are using a valid and supported payment method.
  • Step 2: Verify that your billing information matches the details associated with your payment method.
  • Step 3: Ensure sufficient funds are available in your account or payment method.
  • Step 4: If using a digital wallet (e.g., Apple Pay, Google Pay), confirm that your wallet is set up correctly.

If the issue persists, please contact our customer service team at sales@genovaindustrial.com for immediate assistance. We are here to help resolve any concerns promptly.

Transaction and Related Fees

  • No additional fees are charged by Genova Industrial Products for using the listed payment methods.
  • However, please note that your bank or payment provider may apply certain fees, such as international transaction fees or currency conversion fees. These charges are independent of our store, and we recommend contacting your financial institution for details if applicable.

Fraud Prevention

To maintain a secure shopping environment, all transactions are subject to verification and fraud prevention checks. If we identify any discrepancies, we may contact you to verify your details before processing the order.

Returns and Refunds

If a payment refund is necessary due to a return, we will refund the full amount to the original payment method within 7 business days of processing the return. For more details, please review our Return and Refund Policy.

Additional Policies

We encourage you to review the following related policies for more information:

Customer Support Contact Information

For more information or assistance, please contact us by email or mail: