AUO G121XN01 V0

At Antallia Enterprises Inc., doing business as Genova Industrial Products, we are committed to processing and shipping your orders swiftly, efficiently, and transparently. Below, we outline our shipping practices, including delivery times, order tracking, and contact information for support.

Order Processing

We prioritize efficient order processing to ensure prompt delivery:

• Once you place an order and complete the payment, you will receive a confirmation email with a summary of your order and Order Number.
• Please check your spam, notification, newsletter folders in your email to make sure you received the order confirmation.
• If you didn’t receive the order confirmation to your email, please contact us at the contact information written at the bottom of this policy.
• Paid Orders' handling time is generally 1-2 business days.

Shipping Locations and Times

Our shipping services cover various regions globally. Orders are shipped from our primary location in Riverside, CA.

Estimated Delivery Times:

• Paid Orders: 3-5 business days.
• The total delivery time, including order processing and shipping, is estimated to be 4–7 business days from the date of purchase.
• Remote Areas: Deliveries may take an additional 2-3 business days due to the remote locations.

Note: Unforeseen events such as postal delays, extreme weather conditions or customs inspections may occasionally impact delivery times. In such cases, we will notify you promptly via email or phone.

Shipping Carriers

• Orders which are paid with Global Express shipping are delivered by DHL or FedEx.
• All orders are trackable on our website.

Order Tracking and Insurance

• All orders are insured and come with tracking details for peace of mind. Once your order has shipped, you will receive a tracking number to monitor its progress on our Order Tracking page.

Address Changes

Please ensure your address details are accurate at the time of order. Once an order is shipped, we cannot modify the delivery address. If an incorrect address is provided and results in a lost or unrecoverable package, the customer assumes responsibility for the loss. Antallia Enterprises Inc. will not replace or refund such orders.

Countries We Ship To

We deliver all around the United States.

Contact Information

For any shipping-related inquiries or if you need further assistance, please contact us:

• Email: sales@genovaindustrial.com
• Address: Antallia Enterprises Inc,
  5055 Canyon Crest Dr, Ste 123, Riverside CA 92507, United States
• Phone: +1 213 476 72 69

If you are not fully satisfied with our response to your complaint, you have the right to escalate your concerns to the relevant data protection authority. You may choose to reach out to your local data protection authority or contact our designated supervisory authorities using the following resources:

• Federal Trade Commission
• Better Business Bureau - Metro New York

Antallia Enterprises Inc., dba Genova Industrial Products
Returns and Refunds Policy

At Antallia Enterprises Inc., we are committed to ensuring customer satisfaction with each purchase. If you are not completely satisfied with your order, please review our return policy below for details on eligibility and the returns process.

14-Day Return Policy

You have 14 days from the date of receiving your item to request a return. We will cover the shipping costs for the returned product, and opening the product’s outer packaging does not impact return eligibility.

Eligibility for Returns

To qualify for a return, please ensure your item meets the following conditions:

• Return Merchandise Authorization (RMA): Initiate an RMA request to begin the return process. Once approved, we will send you a return shipping label and instructions on where to send the product.
• Condition: The item should be in the same condition as when received, with only minimal usage (such as testing) permitted.
• Proof of Purchase: Provide your order number, receipt, or other proof of purchase.
• Secure Packaging: Use the original packaging or equivalent to protect the product during transit, ensuring it arrives safely.

How to Start a Return

To initiate a return, please contact us at sales@genovaindustrial.com. If your return is accepted, we will provide you with an RMA number, a return shipping label, and instructions on how and where to send your package. You may choose to mail it or drop it off at a designated FedEx location.

For further questions regarding returns, please contact us at sales@genovaindustrial.com.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and take corrective action.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including: Gift Cards

If you have questions about whether your item is eligible for return, please contact us for clarification.

Exchanges

The quickest way to receive your desired item is to process a return for the unwanted item and then make a separate purchase for the new product.

Refunds Policy

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed. Note that your bank or credit card company may require additional time to post the refund.

Customer Support Contact Information

For more information or assistance, please contact us by email or mail:

Email: sales@genovaindustrial.com
Mailing Address:
Antallia Enterprises Inc.
5055 Canyon Crest Dr, Ste 123
Riverside, CA 92507, United States

Phone: +1 213 476 72 69

If you are not fully satisfied with our response to your inquiry or complaint, you have the right to escalate your concerns to a relevant data protection authority. You may reach out to your local data protection authority or use the following resources:

• Federal Trade Commission
• Better Business Bureau - Metro New York

Thank you for choosing Antallia Enterprises Inc., dba Genova Industrial Products. We value your business and are committed to delivering high-quality products and outstanding customer service.