Payment Policy

Accepted Payment Methods

 

We accept the following payment options to ensure flexibility and convenience for our customers:

    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Meta Pay
    • Google Pay
    • Mastercard
    • Shop Pay
    • Visa
    • Paypal 

      If you have questions about a specific payment method or encounter issues, please reach out to our support team at sales@genovaindustrial.com.

       

      Payment Processing

      • All payments are processed securely using encrypted connections to ensure the safety and confidentiality of your payment information.
      • We do not store credit card details on our servers after a transaction is completed.
      • Once your order is successfully placed, you will receive an order confirmation email with your purchase details. Please retain this for your records.

       

         

        Payment Issues

        If you encounter problems during the payment process, such as declined transactions or technical errors, consider the following troubleshooting steps:

          • Step 1:  Confirm that you are using a valid and supported payment method.
          • Step 2: Verify that your billing information matches the details associated with your payment method.
          • Step 3: Ensure sufficient funds are available in your account or payment method.
          • Step 4: If using a digital wallet (e.g., Apple Pay, Google Pay), confirm that your wallet is set up correctly.

          If the issue persists, please contact our customer service team at sales@genovaindustrial.com for immediate assistance. We are here to help resolve any concerns promptly.

           

          Transaction and Related Fees

          • No additional fees are charged by Genova Industrial Products for using the listed payment methods.
          • However, please note that your bank or payment provider may apply certain fees, such as international transaction fees or currency conversion fees. These charges are independent of our store, and we recommend contacting your financial institution for details if applicable.

           

          Fraud Prevention

          To maintain a secure shopping environment, all transactions are subject to verification and fraud prevention checks. If we identify any discrepancies, we may contact you to verify your details before processing the order.

           

          Returns and Refunds

          If a payment refund is necessary due to a return, we will refund the full amount to the original payment method within 7 business days of processing the return. For more details, please review our Return and Refund Policy.

           

          Additional Policies

          We encourage you to review the following related policies for more information:

           

          Contact Information

          If you have any questions regarding our payment methods or any other policies, please contact us at sales@genovaindustrial.com or call +1 213 476 72 69.