Payment Policy

Antallia Enterprises Inc., dba Genova Industrial Products
Effective Date: May 28, 2025

Antallia Enterprises Inc., doing business as Genova Industrial Products (“we,” “us,” “our,” or the “Company”), a corporation incorporated under the laws of the State of California, United States, operates the website www.genovaindustrial.com (the “Site”) via the Shopify platform. This Payment Policy (the “Policy”) governs the acceptance, processing, and handling of payments for orders placed through the Site, in compliance with California law (e.g., Cal. Bus. & Prof. Code § 17414), Google Merchant Center requirements, and Shopify’s standards. By submitting payment, you (the “Customer,” “you,” or “your”) agree to be bound by this Policy, which is incorporated into our Terms and Conditions, available at [insert link to Terms and Conditions]. We are committed to providing secure, transparent, and efficient payment processes to ensure a seamless shopping experience.

Article 1: Accepted Payment Methods

1.1 Payment Options
We offer the following payment methods to facilitate convenient and flexible transactions:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • Digital Wallets: Amazon Pay, Apple Pay, Meta Pay, Google Pay, Shop Pay.
  • Alternative Payment Methods: PayPal, Venmo (via PayPal integration).

1.2 Browser and Device Compatibility
Certain payment methods are subject to browser and device limitations due to Shopify’s payment gateway integrations:

  • Apple Pay: Available on Safari browsers running on compatible Apple devices (e.g., iPhone, iPad, Mac). Apple Pay is not supported on non-Safari browsers (e.g., Chrome, Firefox) on Apple devices, as per Shopify’s integration specifications.
  • Venmo: Available indirectly through PayPal integration on mobile Chrome browsers on iOS devices with the Venmo app installed. Venmo is not supported on Safari or other browsers lacking PayPal-Venmo integration.

Customers are responsible for ensuring their browser and device meet the requirements for their chosen payment method. We are not liable for unavailability of payment methods due to browser or device incompatibilities.

Article 2: Payment Processing

2.1 Secure Transactions
All payments are processed securely using industry-standard encryption protocols, in compliance with Payment Card Industry Data Security Standards (PCI DSS). We do not store credit card or payment details on our servers after transaction completion, except as required for order processing or legal compliance (e.g., tax records).

2.2 Order Confirmation
Upon successful payment, you will receive an order confirmation email containing your order number and purchase details. Retain this confirmation for your records. If you do not receive the confirmation within 24 hours, check your spam, junk, or newsletter folders or contact us as provided in Article 5.

2.3 Shopify Payment Gateway
Payments are processed through Shopify’s secure payment gateways, which may include third-party providers (e.g., Stripe, PayPal). Processing times are subject to Shopify’s systems and third-party provider policies, typically completing within one (1) business day.

Article 3: Payment Issues and Troubleshooting

3.1 Common Issues
If you encounter payment issues (e.g., declined transactions, technical errors), follow these steps:

  • Verify that your payment method is listed in Article 1.1 and supported by your browser/device.
  • Ensure billing information matches the details associated with your payment method.
  • Confirm sufficient funds or credit are available.
  • For digital wallets (e.g., Apple Pay, Google Pay), verify that the wallet is correctly configured.

3.2 Support for Payment Issues
If issues persist, contact our Customer Support team at sales@genovaindustrial.com or +1 213 476 7269. We will respond within two (2) business days to assist with resolution, in compliance with California consumer protection standards.

Article 4: Transaction and Related Fees

4.1 No Additional Fees by Company
We do not charge additional fees for using any of the accepted payment methods listed in Article 1.1.

4.2 Third-Party Fees
Your bank, credit card issuer, or payment provider may impose fees, such as international transaction fees or currency conversion fees, particularly for international orders. These fees are independent of our store, and you are responsible for contacting your financial institution for details. We will display the transaction currency (e.g., USD) at checkout for transparency, as required by Google Merchant Center.

Article 5: Fraud Prevention

5.1 Verification Process
To ensure a secure shopping environment, all transactions are subject to fraud prevention and verification checks. We may contact you via email or phone (using the contact information provided at checkout) to verify transaction details if discrepancies are detected. Orders may be delayed or canceled if verification is not completed, in compliance with Cal. Bus. & Prof. Code § 17414.

5.2 Liability for Fraud
You are responsible for ensuring the accuracy and legitimacy of your payment information. We are not liable for losses resulting from unauthorized use of your payment method, provided we have implemented reasonable security measures.

Article 6: Refunds

6.1 Refund Process
Refunds are issued to the original payment method within seven (7) business days of approval, as detailed in our Return and Refund Policy, available at [insert link to Return and Refund Policy]. Refunds may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider.

6.2 Shopify Refund Processing
Refunds are processed through Shopify’s payment gateways, which may affect processing times. We are not liable for delays caused by Shopify or third-party payment providers, provided we initiate the refund within the specified timeframe.

Article 7: Google Merchant Center Compliance

7.1 Policy Standards
To comply with Google Merchant Center requirements, we ensure:

  • Transparent disclosure of accepted payment methods and associated fees at checkout.
  • Secure payment processing in compliance with PCI DSS standards.
  • Clear refund procedures, as outlined in our Return and Refund Policy.
  • Adherence to consumer protection laws, including Cal. Bus. & Prof. Code § 17414 and, where applicable, GDPR or EU Payment Services Directive (PSD2).

Article 8: International Payment Considerations

8.1 Current and Future Markets
We currently accept payments for orders shipped to the United States and Canada. Upon Google Merchant Center approval, we will expand to additional countries, subject to compliance with local payment regulations (e.g., EU Payment Services Directive, Canada’s Payments Canada rules).

8.2 Currency and Conversion
All transactions are processed in U.S. dollars (USD) unless otherwise specified at checkout. For international orders, your payment provider may apply currency conversion rates, which are your responsibility. We will display the transaction currency clearly before payment confirmation.

8.3 EU/UK Consumer Protections
For Customers in the European Economic Area or United Kingdom, additional payment protections may apply under the EU Payment Services Directive (PSD2) or UK equivalent, including strong customer authentication requirements. We will comply with such regulations as applicable.

Article 9: Contact Information and Dispute Resolution

9.1 Customer Support
For payment-related inquiries or assistance, contact our Customer Support team at:
Email: sales@genovaindustrial.com
Mail: Antallia Enterprises Inc., 5055 Canyon Crest Dr, Ste 123, Riverside, CA 92507, United States
Phone: +1 213 476 7269

We will respond to inquiries within two (2) business days, in compliance with California consumer protection standards.

9.2 Complaints and Escalation
If you are not satisfied with our response to a payment-related issue, you may escalate the matter to:

  • United States: Federal Trade Commission (https://www.ftc.gov) or Better Business Bureau (https://www.bbb.org).
  • International: Your local consumer protection authority (e.g., Canada’s Office of Consumer Affairs or, for future EU markets, the European Consumer Centre).

9.3 Dispute Resolution
Any disputes arising from this Policy shall be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state or federal courts in Riverside County, California, unless otherwise required by mandatory consumer protection laws in your jurisdiction (e.g., EU Payment Services Directive for EU residents).

Article 10: Governing Law

10.1 Applicable Law
This Policy is governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles, as specified by the client. This includes compliance with Cal. Bus. & Prof. Code § 17414, which governs payment processing obligations.