Shipping Policy

At Antallia Enterprises Inc., doing business as Genova Industrial Products, we are committed to processing and shipping your orders swiftly, efficiently, and transparently. Below, we outline our shipping practices, including delivery times, order tracking, and contact information for support.

 

Order Processing

We prioritize efficient order processing to ensure prompt delivery:

  • Once you place an order and complete the payment, you will receive a confirmation email with a summary of your order and Order Number.
  • Please check your spam, notification, newsletter folders in your email to make sure you received the order confirmation.
  • If you didn’t receive the order confirmation to your email, please contact us at the contact information written at the bottom of this policy.
  • Paid Orders' handling time is generally 1-2 business days.

 

Shipping Locations and Times

Our shipping services cover various regions globally. Orders are shipped from our primary location in Riverside, CA.

 

Estimated Delivery Times:

  • Paid Orders: 3-5 business days.
  • The total delivery time, including order processing and shipping, is estimated to be 4–7 business days from the date of purchase.
  • Remote Areas: Deliveries may take an additional 2-3 business days due to the remote locations.

Note: Unforeseen events such as postal delays, extreme weather conditions or customs inspections may occasionally impact delivery times. In such cases, we will notify you promptly via email or phone.

 

Shipping Carriers

  • Orders which are paid with Global Express shipping are delivered by DHL or FedEx.
  • All orders are trackable on our website.

 

Order Tracking and Insurance

  • All orders are insured and come with tracking details for peace of mind. Once your order has shipped, you will receive a tracking number to monitor its progress on our Order Tracking page.

 

Address Changes

Please ensure your address details are accurate at the time of order. Once an order is shipped, we cannot modify the delivery address. If an incorrect address is provided and results in a lost or unrecoverable package, the customer assumes responsibility for the loss. Antallia Enterprises Inc. will not replace or refund such orders.

 

Countries We Ship To

We deliver all around the United States.

 

Contact Information

For any shipping-related inquiries or if you need further assistance, please contact us:

If you are not fully satisfied with our response to your complaint, you have the right to escalate your concerns to the relevant data protection authority. You may choose to reach out to your local data protection authority or contact our designated supervisory authorities using the following resources: