Return and Refund Policy

Antallia Enterprises Inc., dba Genova Industrial Products
Effective Date: May 28, 2025

Antallia Enterprises Inc., doing business as Genova Industrial Products (“we,” “us,” “our,” or the “Company”), a corporation incorporated under the laws of the State of California, United States, operates the website www.genovaindustrial.com (the “Site”) via the Shopify platform. This Return and Refund Policy (the “Policy”) governs the process for returning products purchased through the Site and obtaining refunds, in compliance with California law (e.g., Cal. Civ. Code § 1723), Google Merchant Center requirements, and Shopify’s standards. By placing an order, you (the “Customer,” “you,” or “your”) agree to be bound by this Policy, which is incorporated into our Terms and Conditions, available at [insert link to Terms and Conditions]. We are committed to ensuring customer satisfaction and providing a transparent and efficient return and refund process.

Article 1: Return Eligibility and Timeframe

1.1 Return Period
You may request a return within fourteen (14) calendar days from the date you receive your order, in accordance with Cal. Civ. Code § 1723 and, for international customers, applicable consumer protection laws (e.g., EU Consumer Rights Directive, Art. 9). Opening the product’s outer packaging does not affect return eligibility, provided the item meets the conditions outlined in Article 1.2.

1.2 Eligibility Conditions
To qualify for a return, the following conditions must be met:

• Return Merchandise Authorization (RMA): You must initiate an RMA request by contacting us at sales@genovaindustrial.com. Upon approval, we will provide an RMA number and a prepaid return shipping label with instructions.
• Condition: The item must be unused, in the same condition as received, and suitable for resale, with only minimal handling (e.g., testing) permitted.
• Proof of Purchase: You must provide the order number, receipt, or other proof of purchase (e.g., confirmation email).
• Packaging: The item must be returned in its original packaging or equivalent protective packaging to ensure safe transit.

1.3 Non-Returnable Items
The following items are not eligible for return:

• Gift cards or digital vouchers.
• Products explicitly designated as non-returnable at the time of purchase (e.g., clearance items, if applicable).
  If you are unsure about an item’s eligibility, contact us for clarification as provided in Article 5.

Article 2: Return Process

2.1 Initiating a Return
To initiate a return, contact our Customer Support team at sales@genovaindustrial.com with your order number and reason for return. If approved, we will provide an RMA number, a prepaid return shipping label, and instructions for mailing or dropping off the package at a designated carrier location (e.g., FedEx). Returns sent without an RMA number may be rejected.

2.2 Shipping Costs
We will cover return shipping costs for eligible returns, provided you use the prepaid shipping label provided. If you choose an alternative shipping method, you are responsible for the associated costs, unless the return is due to our error (e.g., defective or incorrect item).

2.3 Return Submission
Return the item within seven (7) calendar days of receiving the RMA and shipping label. Packages must be sent to:
Antallia Enterprises Inc., 5055 Canyon Crest Dr, Ste 123, Riverside, CA 92507, United States.

Article 3: Damages, Defects, and Incorrect Items

3.1 Inspection Requirement
You must inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us within seven (7) calendar days of delivery at sales@genovaindustrial.com. We will evaluate the issue and, if verified, provide a prepaid return label or replacement at no cost, in accordance with Cal. Civ. Code § 1723.

3.2 Remedies
For defective, damaged, or incorrect items, we may, at our discretion:

• Replace the item with an identical or equivalent product, subject to availability.
• Issue a full refund to your original payment method.
• Provide store credit, if agreed upon.

Article 4: Refund Process

4.1 Refund Approval
Upon receiving and inspecting your return, we will notify you via email of the approval or rejection of your refund request. Inspections are completed within three (3) business days of receipt. If rejected, we will provide the reason (e.g., item not in original condition).

4.2 Refund Issuance
Approved refunds will be issued to your original payment method within seven (7) business days of approval, in compliance with Shopify’s payment processing systems. Your bank or credit card issuer may require additional time (typically 5–10 business days) to post the refund to your account. Refunds include the purchase price and any original shipping fees, unless the return is due to customer error (e.g., incorrect address).

4.3 Exchanges
We do not offer direct exchanges. To obtain a different item, initiate a return for the unwanted product and place a new order for the desired item through the Site. This ensures the fastest resolution, as outlined by Google Merchant Center guidelines for clear refund processes.

Article 5: Contact Information and Dispute Resolution

5.1 Customer Support
For return or refund inquiries, contact our Customer Support team at:
Email: sales@genovaindustrial.com
Mail: Antallia Enterprises Inc., 5055 Canyon Crest Dr, Ste 123, Riverside, CA 92507, United States
Phone: +1 213 476 7269

We will respond to inquiries within two (2) business days, in compliance with California consumer protection standards.

5.2 Complaints and Escalation
If you are not satisfied with our response to a return or refund issue, you may escalate the matter to:

• United States: Federal Trade Commission (https://www.ftc.gov) or Better Business Bureau (https://www.bbb.org).
• International: Your local consumer protection authority (e.g., Canada’s Office of Consumer Affairs or, for future EU markets, the European Consumer Centre).

5.3 Dispute Resolution
Any disputes arising from this Policy shall be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state or federal courts in Riverside County, California, unless otherwise required by mandatory consumer protection laws in your jurisdiction (e.g., EU Consumer Rights Directive for EU residents).

Article 6: Google Merchant Center Compliance

6.1 Policy Standards
To comply with Google Merchant Center requirements, we ensure:

• Transparent disclosure of return and refund eligibility, timeframes, and processes.
• Clear communication of shipping costs for returns (covered by us for eligible returns).
• Timely processing of refunds within seven (7) business days of approval.
• Adherence to consumer protection laws, including Cal. Civ. Code § 1723 and, where applicable, GDPR or EU Consumer Rights Directive.

Article 7: International Return Considerations

7.1 Current and Future Markets
We currently accept returns from the United States and Canada. Upon Google Merchant Center approval, we will expand return services to additional countries, subject to compliance with local consumer protection laws.

7.2 EU/UK Consumer Rights
For Customers in the European Economic Area or United Kingdom, you may have the right to withdraw from a purchase within fourteen (14) calendar days without providing a reason, pursuant to the EU Consumer Rights Directive (Art. 9) or UK Consumer Rights Act 2015. To exercise this right, contact us within the 14-day period. You are responsible for return shipping costs unless the item is defective or incorrect, in which case we will cover the costs.

7.3 International Customs and Duties
For international returns, Customers are responsible for any customs duties or fees associated with returning the item, unless the return is due to our error. We will provide necessary documentation to facilitate customs clearance.

Article 8: Governing Law

8.1 Applicable Law
This Policy is governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles, as specified by the client. This includes compliance with Cal. Civ. Code § 1723, which governs retail return policies.