Return and Refund Policy
Antallia Enterprises Inc, dba Genova Industrial Products
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The shipping cost of the returned product belongs to our company. Opening the outer packaging of the product will not have a negative impact in case of return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it or slightly used maybe for testing purpose.
- You must have the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at sales@genovaindustrial.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. You can mail it or drop it off at the specified FedEx locations.
For any questions regarding returns, you can always contact us at sales@genovaindustrial.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on gift cards. If you have any questions or concerns about your specific item, please get in touch with us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds Policy
Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund. Refund process may take up to 7 business days.
Thank you for shopping with Antallia Enterprises Inc, dba Genova Industrial Products. We value your business and are committed to providing you with high-quality electronic products and excellent customer service.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@genovaindustrial.com or by mail using the details provided below:
Address:
Antallia Enterprises Inc
5055 Canyon Crest Dr, Ste 123, Riverside CA 92507, United States
If you are not fully satisfied with our response to your complaint, you have the right to escalate your concerns to the relevant data protection authority. You may choose to reach out to your local data protection authority or contact our designated supervisory authorities using the following resources:
Last updated: Oct the 2nd, 2024