Return and Refund Policy

Antallia Enterprises Inc., dba Genova Industrial Products
Returns and Refunds Policy

At Antallia Enterprises Inc., we are committed to ensuring customer satisfaction with each purchase. If you are not completely satisfied with your order, please review our return policy below for details on eligibility and the returns process.

 

14-Day Return Policy

You have 14 days from the date of receiving your item to request a return. We will cover the shipping costs for the returned product, and opening the product’s outer packaging does not impact return eligibility.

 

Eligibility for Returns

To qualify for a return, please ensure your item meets the following conditions:

  • Return Merchandise Authorization (RMA): Initiate an RMA request to begin the return process. Once approved, we will send you a return shipping label and instructions on where to send the product.
  • Condition: The item should be in the same condition as when received, with only minimal usage (such as testing) permitted.
  • Proof of Purchase: Provide your order number, receipt, or other proof of purchase.
  • Secure Packaging: Use the original packaging or equivalent to protect the product during transit, ensuring it arrives safely.

 

How to Start a Return

To initiate a return, please contact us at sales@genovaindustrial.com. If your return is accepted, we will provide you with an RMA number, a return shipping label, and instructions on how and where to send your package. You may choose to mail it or drop it off at a designated FedEx location.

For further questions regarding returns, please contact us at sales@genovaindustrial.com.

 

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and take corrective action.

 

Exceptions / Non-Returnable Items

Certain items cannot be returned, including: Gift Cards

    If you have questions about whether your item is eligible for return, please contact us for clarification.

     

    Exchanges

    The quickest way to receive your desired item is to process a return for the unwanted item and then make a separate purchase for the new product.

     

    Refunds Policy

    After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed. Note that your bank or credit card company may require additional time to post the refund.

     

    Customer Support Contact Information

    For more information or assistance, please contact us by email or mail:

    Email: sales@genovaindustrial.com
    Mailing Address:
    Antallia Enterprises Inc.
    5055 Canyon Crest Dr, Ste 123
    Riverside, CA 92507, United States

    Phone: +1 213 476 72 69

     

    If you are not fully satisfied with our response to your inquiry or complaint, you have the right to escalate your concerns to a relevant data protection authority. You may reach out to your local data protection authority or use the following resources:

    Thank you for choosing Antallia Enterprises Inc., dba Genova Industrial Products. We value your business and are committed to delivering high-quality products and outstanding customer service.