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At Antallia Enterprises Inc., doing business as Genova Industrial Products, we are committed to processing and shipping your orders swiftly, efficiently, and transparently. Below, we outline our shipping practices, including delivery times, order tracking, and contact information for support.

Order Processing

We prioritize efficient order processing to ensure prompt delivery:

• Once you place an order and complete the payment, you will receive a confirmation email with a summary of your order and Order Number.
• Please check your spam, notification, newsletter folders in your email to make sure you received the order confirmation.
• If you didn’t receive the order confirmation to your email, please contact us at the contact information written at the bottom of this policy.
• Paid Orders are generally processed within 2 business days.

Shipping Locations and Times

Our shipping services cover various regions globally. Orders are shipped from our primary location in Riverside, CA.

Estimated Delivery Times:

• Global Express: 4-7 business days.
• Economy Shipping: 12-20 business days.
• Remote Areas: Deliveries may take an additional 2-3 business days due to the remote locations.

Note: Unforeseen events such as postal delays, extreme weather conditions or customs inspections may occasionally impact delivery times. In such cases, we will notify you promptly via email or phone.

Shipping Carriers

• Orders which are paid with Global Express shipping are delivered by DHL or FedEx.
• Orders which are paid with Economy shipping are delivered by USPS.
• All orders are trackable on our website.

Order Tracking and Insurance

• All orders are insured and come with tracking details for peace of mind. Once your order has shipped, you will receive a tracking number to monitor its progress on our Order Tracking page.

Address Changes

Please ensure your address details are accurate at the time of order. Once an order is shipped, we cannot modify the delivery address. If an incorrect address is provided and results in a lost or unrecoverable package, the customer assumes responsibility for the loss. Antallia Enterprises Inc. will not replace or refund such orders.

Countries We Ship To

We deliver all around the United States.

Contact Information

For any shipping-related inquiries or if you need further assistance, please contact us:

• Email: sales@genovaindustrial.com
• Address: Antallia Enterprises Inc,
  5055 Canyon Crest Dr, Ste 123, Riverside CA 92507, United States

If you are not fully satisfied with our response to your complaint, you have the right to escalate your concerns to the relevant data protection authority. You may choose to reach out to your local data protection authority or contact our designated supervisory authorities using the following resources:

• Federal Trade Commission
• Better Business Bureau - Metro New York

Antallia Enterprises Inc, dba Genova Industrial Products

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The shipping cost of the returned product belongs to our company. Opening the outer packaging of the product will not have a negative impact in case of return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it or slightly used maybe for testing purpose.
• You must have the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at sales@genovaindustrial.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. You can mail it or drop it off at the specified FedEx locations.

For any questions regarding returns, you can always contact us at sales@genovaindustrial.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on gift cards. If you have any questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds Policy

Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund. Refund process may take up to 7 business days.

Thank you for shopping with Antallia Enterprises Inc, dba Genova Industrial Products. We value your business and are committed to providing you with high-quality electronic products and excellent customer service.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@genovaindustrial.com or by mail using the details provided below:

Address:

Antallia Enterprises Inc
5055 Canyon Crest Dr, Ste 123, Riverside CA 92507, United States

If you are not fully satisfied with our response to your complaint, you have the right to escalate your concerns to the relevant data protection authority. You may choose to reach out to your local data protection authority or contact our designated supervisory authorities using the following resources:

• Federal Trade Commission
• Better Business Bureau - Metro New York

Last updated: Oct the 2nd, 2024