Returns and Refund Policy

Returns and Refund Policy

Thank you for shopping at Genova Industrial Products. We value your satisfaction and want to ensure you have a seamless shopping experience. Please read our Returns and Refund Policy carefully to understand our guidelines and procedures for returning and refunding products purchased from our website.

  1. Returns

If you are not completely satisfied with your purchase, we are here to help. You may return your item(s) within 15 days from the date of purchase for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition as when you received it.
  • It must be in its original packaging.
  • The item should not be damaged, altered, or show signs of wear and tear.
  • Any accessories, manuals, and other included items must be returned in their original condition.
  1. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at sales@genovaindustrial.com or +86 135 3418 1864 WhatsApp to inform them about your intention to return the item.
  • Provide your order number and details about the product you wish to return.
  • Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if necessary.
  • Pack the item securely in its original packaging, along with a copy of the packing slip or order confirmation email.
  • Ship the item back to the address provided by our customer support team.
  1. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 7 business days.

  1. Exchanges

If you wish to exchange an item for a different size, color, or a different product altogether, please contact our customer support team. We will guide you through the exchange process and ensure you receive the replacement item promptly.

  1. Shipping Costs

Shipping costs are non-refundable, and you are responsible for the cost of returning the item unless the return is due to our error, such as shipping the wrong product or a defective item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 15 days of receiving the product. We will provide instructions on how to return the item or resolve the issue promptly.

  1. Cancellation Policy

If you need to cancel an order, please do so within 48 hours of placing your order. After this timeframe, we may have already processed and shipped your order, and cancellation may not be possible.

  1. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please don't hesitate to contact us at sales@genovaindustrial.com or +86 135 3418 1864 WhatsApp. Our customer support team is here to assist you and ensure your satisfaction.

Please note that this Returns and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates.

Last Updated: November 10, 2023

Genova Industrial Products LONG CHENG JIEDAO, QING LIN ZHONG LU 31 HAO XINGHE SHANG YU #2907 5181100, SHENZHEN, CHINA

www.genovaindustrial.com  sales@genovaindustrial.com or +86 135 3418 1864

 

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